Full context.
Clear pricing.

Schedule a Demo

Enterprise

$89

per seat/month

The customer support plan for small teams with powerful AI and automations

Get Demo

Key features include:

Conversational Timeline

Tasks and Automations

Data & File Storage

Standard and Custom Reports

Omnichannel capabilities

Ultimate

$139

per seat/month

For large teams who to revolutionize their CX with proactive AI solutions

Get Demo

All Enterprise features, plus:

Skills-Based Routing

Extra Data & File Storage capacity

Real-Time Pulse Dashboard

SCIM

SAML SSO

AI Add-ons

AI Agents for Customers

$0.60

per engaged conversation*

Automate your customer service with advanced AI Agents that resolve issues quickly and naturally

Talk to Sales

AI Agents for Reps

$40

per user/month*

AI Agents assist your reps by surfacing the right info, suggesting the right words, and speeding up resolutions

Talk to Sales

*Starting rate

Enterprise

$0.35

per conversation

Cost-efficient CX for growing teams—optimize spend while maintaining top-tier support

Get Demo

All Enterprise features

Conversational Timeline

Tasks and Automations

Data & File Storage

Standard and Custom Reports

Omnichannel capabilities

Ultimate

$0.50

per conversation

Unleash CX transformation—drive bigger impact with smarter, more efficient conversations

Get Demo

All Enterprise features

Skills-Based Routing

Extra Data & File Storage capacity

Real-Time Pulse Dashboard

SCIM

SAML SSO

Kinesis

AI Add-ons

AI Agents for Customers

$60

per engaged conversation*

Optimize self-service with AI Agents for Customers — starting at $0.60 per engaged conversation.

Talk to Sales

AI Agents for Reps

$40

per user/month*

A breakthrough AI copilot increasing agent efficiency by 65% starting at $40 per user/month.

Talk to Sales

*Starting rate

Every plan includes platform, agent productivity, omnichannel capabilities and support

For email, whatsapp, SMS, and Voice, pricing is pay-as-you-go

Compare all features

Seat-based

Enterprise

$89 per seat/month

Ultimate

$139 per seat/month

Get Demo

Platform

Enterprise

Ultimate

Custom Objects

Custom Attributes

250

500

API Rate Limit

1000 RPM

2000 RPM

3rd Party Integrations

Custom Permission Sets

10 sets

20 sets

Proprietary Integrations

Tracking Events

Advanced Object Properties

Automatic Language Detection

Brands

300

Languages

All

Sandbox

Workflow & Automation

Enterprise

Ultimate

Business Rules

100

200

Custom Workflows

100

250

Conditional Branching

Callable Workflows

External REST API Calls

Workflow Builder Visual UI

Workflow Debugging Tools

Outbound Webhook

Inbound Webhooks

Tasks

Agent Productivity

Enterprise

Ultimate

Lorem Ipsum

AI Add-ons

Enterprise

Ultimate

Lorem Ipsum

*Some configuration may require a statement of work and an implementation fee

**The availability of support channels may vary depending on the current state of your system's initial setup. Learn more about support availability here

***Offered languages may be subject to limitations. See all offered languages here.

To see a full list of features and historic plans, click here

Every plan includes the tools your team needs to succeed

For email, whatsapp, SMS, and Voice, pricing is pay-as-you-go

Compare features

Seat-based

Enterprise

$89 per seat/month

Ultimate

$139 per seat/month

Conversation-based

Enterprise

$0.35 per conversation/month

Ultimate

$0.50 per conversation/month

Agent Productivity

Conversation & Task Routing

3 queues per team

10 queues per team

Custom Insights Pane

SLA Management

Workflow & Automation

Business Rules & Customer Workflows**

100

200

# of Outbound Webhooks

# of Inbound Webhooks

Knowledge Base

Internal & Public KB Articles

Portal

AI Add-ons

AI Agents for Customers

$0.60 / engaged conversation

AI Agents for Reps

$40 per users / month

Agent Assist

AI Agents Across AI Teams

100

1,000

AI Profiles

AI Prompt Automation Builder

External Sources for AI

AI-Generated Insights

Communication Channels

Omnichannel Messaging

(chat, email, text, & voice*)

Facebook

25 pages

50 pages

Instagram

25 accounts

50 accounts

WhatsApp Business Accounts

3 accounts

5 accounts

Platform

Custom Objects & Tasks

100M

Custom Attributes

(per Klass)

250

500

API Rate Limit

1,000 RPM

2,000 RPM

Integrations

Brands

300

Languages***

All

Reporting & Analytics

Conversation & Customer Reports

Team Pulse - Real Time Supervision

Security

Data Masking (Beta)

Google & Microsoft Authentication

Custom Permission Sets

10 sets

20 sets

SAML Single Sign-on

SCIM

Support

99.9% Product Uptime w / SLA Credits

Customer Success Manager

Other Add-Ons

HIPAA Compliance

$25 per user / month

Implementation*

Kinesis

*Some configuration may require a statement of work and an implementation fee

**The availability of support channels may vary depending on the current state of your system's initial setup. Learn more about support availability here

***Offered languages may be subject to limitations. See all offered languages here.

To see a full list of features and historic plans, click here

Empowering innovators and industry trailblazers

FAQs

How does seat-based pricing work?

For customers opting for seat-based pricing, the total cost is calculated as: Seats + AI Add-ons + (Optional) Premier Support or Implementation Plans

Both Enterprise and Ultimate packages include Basic Support at no additional cost.

Do you have “all inclusive” seat based pricing?

Yes. For customers looking for a complete solution—including our platform and AI add-ons—we offer "all-inclusive" bundles at competitive rates:

Enterprise Bundle: $129 per user/month
Ultimate Bundle: $179 per user/month

These bundles provide a seamless, fully integrated experience at a discounted price.

What are your AI offerings?

We offer three AI add-ons to enhance your customer experience and team efficiency:

AI Agents for Customers – $0.60 per engaged conversation
AI Agents for Reps – $40 per user/month
AI Agents for Leaders – Coming soon

What is Premier Support?

Premier Support is our highest-tier support package, designed to help you maximize your CX operations with expert guidance, proactive solutions, and a dedicated team committed to your success.
Contact your CSM to learn more!

Are there any additional usage charges?

For seat-based pricing, AI Agents for Customers follow conversation-based pricing, with a usage fee per engaged conversation.

For conversation-based pricing, all add-ons are charged on a per-conversation basis.

The only other usage-based charges apply to channel usage, including:

WhatsApp
Email
SMS
Voice

How does conversation-based pricing work?

Conversation-based pricing offers an all-inclusive option, combining our AI and key features for a single per-conversation price—giving you the full power of Kustomer.

Seats are unlimited, so your entire team can collaborate without extra costs.

Additional add-ons are available at a per conversation price.

Discover the results you can achieve with Kustomer.

Request demo

Full context.Clear pricing.

Every plan includes platform, agent productivity, omnichannel capabilities and support

Enterprise

Ultimate

Every plan includes the tools your team needs to succeed

Seat-based

Enterprise

Ultimate

Conversation-based

Enterprise

Ultimate

Empowering innovators and industry trailblazers

FAQs

Discover the results you can achieve with Kustomer.

Full context.
Clear pricing.