Effortless, exceptional customer experiences
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Delivering better customer service to millions using AI and omnichannel CX
Technology
Delivery
Switched from Zendesk
Full Case Study20%
Increased
service level attainment23%
Decreased
average handle times

Short-term rental and hospitality company improving their average handle times by 30%.
Technology
Switched from Front
Full Case Study2x
Improved
agent productivity30%
Decreased
average handle times

It’s smooth sailing after big CSAT and SLA attainment improvements
Technology
Switched from Intercom
Full Case Study80%
Increased
service level attainment99%
Achieved
CSAT
- “Having the ability to service across all channels from one place is so much easier for our agents.”Heather KunertHead of Customer Experience

- "[Kustomer] boosts our response time, encourages interactivity, and helps us keep our brand top of mind."Kristen ContrerasCustomer Service Manager

- "Our agents have a complete view of our customers. So, whenver someone reaches out with an issue, our agents can quickly see what's going on."Michael LudwigHead of Customer Experience

- “Kustomer is the only customer service solution that meets our needs as a global delivery app.”Sergi MendezGlobal Head of Live Operations

- “On day one, Customer Assist handled 10% of chat conversations without any agent interaction and that number has been steadily increasing. “TJ SteinHead of Customer Experience

- "[Kustomer] provides full visibility into the customer relationship."Cate MartquezCXO

Customer story library
Industry
Switched from
Outcome


